Delivering on Its “Know What You Fly” Mission, XO Introduces Clearly Defined Service Classes, Bringing Transparency and Predictability to an Opaque Industry

XO is launching its new “Know What You Fly” Service Classes, bringing transparency and truth to the private aviation industry. Ironically, a category that is supposed to deliver confidence and convenience has been plagued by a lack of transparency, service unpredictability, and over-priced options. Private flyers shouldn’t be forced to wait until after they book, to discover what plane they’re flying on. XO’s Service Classes solve fundamental and unacceptable industry inefficiencies, with a sweeping solution that will give customers the security and peace of mind they deserve, when booking on-demand.

Our new Service Classes are powered by our group’s multi-billion-dollar fleet of 115 owned aircraft, and 1,500 partner aircraft from our preferred operator network. Depending on membership status and destination, three Service Classes that are being offered:

Classic - includes a variety of aircraft from turboprop to heavy jets; while not new, these are vetted and verified – the most affordable and most practical way to go private. Many are equipped with WiFi.

Premium – an industry-leading collection of on-demand newer aircraft that include light jets to ultra-long-range planes, all of which have modern cabins and WiFi access. 

Luxe (only available to Access Solution members) – the pinnacle of charter, the newest planes from super-midsize jets through ultra-long-range options. Many have cabins created by world-class designers – all of which are complete with a flight attendant, sophisticated catering, complementary WiFi and many other amenities.     

By auditing and categorizing all aircraft so XO members can “know what they fly,” this next generation in on-demand travel provides customers with transparency and predictability into their flight experience beginning during the booking process, which happens seamlessly via the XO app or website.

“We are thrilled to be able to offer our members the much-needed “Know What You Fly” promise,” said Thomas Flohr, Founder and Chairman of Vista Global Holding. “We believe that the combination of innovative membership options, and the breadth and diversity of the aircraft in our network – more than 1,600 across all our Service Classes - will extend our leadership role.  We are committed to meeting the needs of every flyer who seeks new alternatives that go beyond the travails of commercial flying, the over-priced and inflexible model of fractional ownership, and the inherent inefficiencies of traditional brokers and jet cards.”