Bombardier and Signature Flight Support Sign Milestone Agreement to Develop Diverse Suite of Services for an Enhanced Customer Experience
Bombardier and Signature Flight Support have signed a milestone Memorandum of Understanding (MoU) towards a multi-faceted relationship to create a suite of new services that will transform the service experience for their customers.
The first area of collaboration, announced earlier this year, designates Signature Flight Support as the preferred concierge service provider at Bombardier service centers in the U.S. and Europe. Currently launched in Tucson, AZ; Hartford, CT; Fort Lauderdale, FL; Dallas, TX ;and Wichita, KS, in the United States, and with London-Biggin Hill in the United Kingdom to follow, this commitment will provide customers with maintenance services and amenities consistent with Signature’s reputation as a leading FBO in business aviation. Bombardier customers will now receive turnkey access to an elite selection of concierge services emblematic of the Signature brand.
Secondly, and reinforcing Bombardier’s collaboration with Signature, the agreement enhances the service experience for customers as Bombardier’s Mobile Response Team (MRT) and associated capabilities, including the OEM’s personnel, vehicles, and parts, will be available at various Signature sites across the U.S. and Europe. This will ensure customers have quick access to OEM service capabilities for maintenance events and other critical aircraft needs, saving precious time and maximizing their assets’ value. Both organizations envision to further evolve this initiative through jointly collaborated response to AOG events and faster access for Bombardier MRT personnel airside for maintenance events.
“Bombardier business jet customers demand and expect the highest level of sophistication and service reliability, and this milestone agreement with Signature Flight Support delivers the turn-key, white-glove service experience our customers deserve,” said Jean-Christophe Gallagher, executive vice president, Services and Support, and Corporate Strategy, Bombardier. “Signature Flight Support is one of the most respected companies in business aviation and we are proud to be working in tandem to create new products and services for our customers, further solidifying Bombardier as the aftermarket leader in business aviation.”
“We are thrilled to partner with an industry leader like Bombardier to redefine what an FBO experience means for our customers,” said Tony Lefebvre, interim chief executive officer for Signature Aviation. “As a forward-facing company where the customer is at the center of everything we do, Signature is embracing a spirit of innovation to challenge the traditional approach to flight support services. This agreement further underscores our commitment to elevate, evolve and enrich the customer experience."
Bombardier and Signature Flight Support will also work to increase environmental awareness and responsibility throughout the business aviation industry by concentrating on the development and accessibility of Sustainable Aviation Fuel (SAF) through the Signature Renew program. Bombardier is committed to helping promote the increased availability and use of SAF throughout the industry and this agreement provides a foundation to collaborate on expanding access and reducing cost for traditional Jet A alternatives.
“A critical piece of creating long-term sustainability in our industry is commitment to permanent SAF supplies like our partner Signature has done by converting 100% of their Jet fuel at San Francisco/SFO to Sustainable Aviation Fuel earlier this year,” added Gallagher.
The comprehensive MoU agreement with Signature Flight Support builds on Bombardier’s comprehensive global customer service commitment to provide the best customer service experience in business aviation today – and sets the stage for even more enhancements in the future.
