São José dos Campos, Brazil – December 7, 2017 – Embraer announced in December 2016 the creation of Embraer Services & Support, a standalone business unit created to strengthen the Company’s core know-how and deliver the industry’s best service and support to customers. Embraer Services & Support has now launched TechCare, a platform designed to deliver a comprehensive portfolio of innovative and competitive solutions focused on improving operational efficiency, extending aircraft service life and maximizing the Embraer fleet’s fullest potential.
“TechCare is a platform that consolidates our products and solutions in order to innovate our customer service processes, develop new business, create greater synergy among all our business units and foster organic growth for Embraer,” said Johann Bordais, President & CEO, Embraer Services & Support. “We are creating a comprehensive portfolio of services and solutions of the highest quality at fair prices that minimize aircraft downtime, improve operational efficiency and guarantee benchmark readiness support anywhere in the world.”
For several months, a dedicated team has worked diligently to identify synergies and quantify the expertise at Embraer’s defense and security, commercial, agricultural and executive aviation business units. This initiative aims to take customer support to the next level, with even greater appreciation and anticipation of customers’ needs, in order to develop effective, efficient and competitive solutions, all while continuing to excel at customer service.
Among other enhancements, Embraer is working to revolutionize component repair, optimize parts logistics and distribution, integrate services for greater aircraft performance, refine training solutions, and bring innovation to the burgeoning market of aircraft interiors and enhancements.
With more than 2,500 staff, Embraer’s proven global services and support organization consists of an award-winning network of 87 owned and authorized service centers, complemented by two 24/7 Contact Centers at its headquarters, in Brazil. This team supports 1,700 customers, who operate a fleet of more than 5,600 aircraft. Over US$ 1 billion in spare assets are strategically distributed among 24 warehouses across five continents.
