After winning Skytrax's 5-Star global quality rating and ranking among Travel + Leisure's Top-10 International Airlines in its annual reader survey, EVA Air has earned more honors. EVA has now been rated among Skytrax's World's Top 10 Airlines of 2016 and number one in two categories, Best Trans-Pacific Airline and Best Business Class Comfort Amenities. It also ranks among Skytrax's top-10 airlines in seven more categories. The World Airline Awards are determined through an extensive passenger satisfaction survey and cover carriers across the globe.
Skytrax surveyed more than 19 million international travelers between August and May. Its annual awards are benchmarks for airline excellence. Skytrax revealed this year's World Airline Awards, also known as the "Passenger's Choice Awards," at the Farnborough Air Show on July 12.
"EVA Air has developed very high standards of product and service across its business, premium economy and economy class cabins that has been recognized by customers," said Edward Plaisted, Skytrax CEO. "EVA has focused on developing premium service that includes amenities such as pajamas, Rimowa-branded amenity kits and full turndown service."
EVA has elevated inflight standards for its Royal Laurel Class business cabin, added amenities throughout its aircraft and enhanced passengers' check-in and boarding experiences.
"We appreciate passengers' support for EVA Air. Our passengers give us positive feedback and we will keep improving our offerings to fit passengers' needs," said Steve Lin, EVA Air chairman.
The SKYTRAX survey measured standard of quality in 41 key categories that included both airport and onboard environments. The seven additional areas where EVA ranks in the top 10 are airport services (no. 2), cleanest aircraft cabins (no. 2), cabin staff, business class, business class lounges, and business and economy class seats.
