Lufthansa passengers will now benefit from an automatic check-in procedure for all flights within Germany and to destinations in Europe. The boarding pass for flights booked up to 24 hours before departure will then be sent automatically to the passenger 23 hours before departure – with no need for any manual check-in, thus saving time and making travel preparations easier. In order to use this new service, Lufthansa customers must enter their personal details in their Miles & More account or Lufthansa iD profile.
Want to change your seat or cancel your check-in? Want to activate an electronic luggage tag at home or download eJournals? Additionally, all the services that customers have been able to use so far, such as changing seat assignments or activating an electronic luggage tag at home, are also now available with the automated check-in procedure. The service is offered for flights within the Schengen area, as well as for bus and train travel on the Lufthansa Express Rail and Bus. Automatic check-in is not available for air travel that extends out of the Schengen area. In this case, passengers will still be asked to check in manually. Anyone who no longer wishes to use the service can deactivate the option at any time in their customer profile. Customers without a Lufthansa iD or Miles & More profile can also sign up for automatic check-in using the link in their booking confirmation. The service will then only be valid for that particular flight.
Last year, Lufthansa was awarded the "IATA Fast Travel Platinum Award" for its range of self-service options. With the award, IATA honors airlines that offer at least 80 percent of their passengers self-service options in the area of check-in, boarding or baggage claim services.
The Lufthansa iD:
The Lufthansa iD is the key to enjoying a personalized travel experience. After a quick and easy registration process, travelers can log in on a laptop, tablet or smartphone with their e-mail address. They then have the chance to store personal details and preferences (e.g. seat, meals, preferred airport) in their profile and can change them at any time. This expedites the booking process, since the stored information, such as name, contact or payment data are automatically entered when the flight is booked.
