Cerego Partners with Copa Airlines to Unlock Promise of Workplace Training

Cerego announced a partnership with Copa Airlines to improve the effectiveness of their company-wide training program and help employees reach their full professional potential. Copa’s comprehensive employee training program, from leadership and language training to service operations on the ground and in the air, will be rolled out via Cerego’s AI-driven learning platform, enabling employees to simultaneously build their knowledge and measure their performance.

Employee training is a high priority at Copa Airlines where safety and reliability are paramount to continued success. Employee training modules cover topics like airport policies and the passenger experience as well as foundational language training to ensure a technical command of Portuguese and English. The program will roll out initially to gate agents in the fall, before expanding to the rest of Copa’s workforce.

“Effective training is more important than ever, especially in the airline industry where maintaining a high level of safety and service is critical,” said Dominik Rus, corporate learning and development director at Copa Airlines. “We are thrilled to have finally found a learning tool that leverages proven learning science principles and can adapt to the knowledge and needs of the learner on an individual basis.”

“We’re excited to partner with a forward-thinking partner like Copa Airlines as they continue to innovate on their learning and development model,” said Paul Mumma, CEO of Cerego. “With the aid of Cerego, employees will be able to continuously improve their skill sets and be better prepared to face the varying challenges of workplace transformation.”