Qatar Airways has amended its ‘Travel with Confidence’ and flight disruption policies to give customers even more flexibility. Customers who choose to receive a travel voucher for future use will receive the full unutilized value of their ticket plus an additional 10 percent of the fare cost as an added value offer. Customers also have the option for a refund back to the form of payment they used when purchasing their tickets - the administration of this refund will take up to 30 days to process. Vouchers for future travel continue to be the most expedient way of helping customers while we manage the backlog.
Service Update
“We appreciate this is a difficult time and that many people around the world are trying to find a way to get home. At Qatar Airways we continue to operate more than 150 flights per day so that as many people as possible can get home safely to their loved ones.
As at 24 March, we are operating services to over 70 cities worldwide. We are constantly reviewing our operations to see where there is more demand and requests, and wherever possible we will add more flights or bigger aircraft. This is a challenging time for the aviation industry and we are thankful to airports and authorities and their staff around the world for their incredible efforts to help us get passengers home.
