SATS Ltd. (SATS) today announced that it has won “Best Air Cargo Terminal – Asia” at the 28th annual Asian Freight & Supply Chain Awards (AFSCA). Beating two other finalists in the category, it is the 16th time that SATS has received this award. Based on votes cast by professionals in the logistics and cargo industry, SATS was recognized for its clear communication of set performance standards to customers, ability to offer satisfactory and timely resolution of problems, timely and adequate investment in new terminal infrastructure to cater to future demand, and effective and user-friendly IT systems.
“It is an honor to receive this award for the fifth consecutive year, and I would like to thank our customers and partners for the vote of confidence and steadfast support they have shown throughout the years. This award is a testimony of service innovation and excellence, and serves as recognition of the hard work put in by our staff. Being a leader in gateway services, we will continue to strive to value-add and improve connectivity for our customers through our comprehensive offerings across the region,” said Mr Ronald Yeo, Senior Vice President for Cargo Services, SATS.
SATS has continually invested in its facilities and broadened its gateway offerings to better serve its customers. Its on-airport perishable handling facility – SATS Coolport – has recently been certified by IATA as the world’s first Centre of Excellence in Pharmaceutical Handling. With its quality management system, trained workforce and state-of-the-art facility that adheres to Good Distribution Practice guidelines, SATS Coolport has taken a step further to provide airline customers and global shippers the assurance that their pharmaceutical shipments are handled to the most exacting standards.
Being at the forefront of industry developments, SATS was the first Air Cargo Terminal Operator to enhance its IT system and align its cargo acceptance process to support Singapore Customs’ Advanced Export Declaration regime last year. Additionally, in collaboration with Singapore Airlines Cargo, SATS is one of the pioneer industry players to support and comply with Air Cargo Advanced Screening requirements, which enhances security of cargo departing from Singapore to US.
The AFSCA is organized by Cargonews Asia, the region’s leading publication for Asian cargo shippers, to honor organizations for demonstrating leadership as well as consistency in service quality, innovation, customer relationship management and reliability. The 28th AFSCA was held at the Peninsula Shanghai.
