SAT Recognized for Excellence in Strategic Planning

    March 22, 2016
    The City of San Antonio Aviation Department has been awarded the prestigious 2016 Richard Goodman Award in the Government Non-National Category by the Association of Strategic Planning (ASP).
    Related To:
    Nathan 2 56f1b187d9cb3

    San Antonio, TX (March 22, 2016) The City of San Antonio Aviation Department has been awarded the prestigious 2016 Richard Goodman Award in the Government Non-National Category by the Association of Strategic Planning (ASP).  Awarded to organizations at the “leading edge of exemplar strategic practice,” the honor recognizes the San Antonio Airport System’s creative and realistic approach to strategic planning.

    “Strategic planning is critical to the airport’s success in customer experience, business development and future growth,” says San Antonio Aviation Director Tom Jones, “In fact, a recent organization restructuring has elevated strategic planning to a senior leadership position with oversight of initiatives that are key to the department’s mission, vision and priorities.”

    The ASP awards committee praised San Antonio in several areas, including the “effective  and creative” use of the airport’s FAA Master Plan and Safety Management System, a “holistic view…both outside in and inside out” of the airport’s own planning process, and innovation in using and understanding airport metrics notably in relation to customer experience.

    “Although all airports have a master plan to grow infrastructure, strategic planning is not common in the US airport industry,” says San Antonio Aviation Interim Chief Strategy Officer Nathaniel Polsgrove, “An overarching strategic plan directs a course to grow airport business.”

    In 2011, the aviation department’s Deputy Director Tim O’ Krongley began the effort to focus on a strategic planning program. Today, the process is central to addressing the airport’s priority issues including security checkpoint wait times, attracting tenants, safety and security as well as general customer experience enhancements.  Indeed, through its strategic planning process, the San Antonio Airport System has made customer experience an organizational priority that has resulted in three consecutive industry customer service awards from Airport Council International.

    The 2016 Richard Goodman Award was presented to the City of San Antonio Aviation Department at the ASP annual conference on March 18. 

    One San Antonio Diverse, internationally connected and globally competitive, San Antonio has a vibrant culture and economy and is consistently ranked among the fastest-growing cities in the United States. America’s seventh-largest city offers opportunities in industries ranging from bioscience, financial services, aerospace, cybersecurity, energy and transportation manufacturing to healthcare. We are “Military City USA,” home to crucial military commands supported by a patriotic citizenry. We welcome 31 million visitors annually who inject $13.4 billion annually into our economy, and UNESCO recently designated the city’s Spanish colonial missions as a World Heritage Site. Celebrating its 300th anniversary in 2018, San Antonio is a city with a storied past and an even brighter future. For more information, visit www.sanantonio.gov.

    Josh Smith