The main security checkpoint line at Boston Logan International Airport's Terminal E got a little easier and more fun today with the introduction of "Carla'' who will explain to passengers what they need to do as they go through the security checkpoint.
The new Virtual Assistant, a video projection of a woman dressed as a Massport customer service representative, is expected to quicken passenger flow and enhance the overall screening process for roughly 6,000 travelers a day. With a name badge reading "Carla'' the avatar speaks in English and Spanish, instructing passengers to have their identification and boarding pass available for inspection, and reminds them to remove shoes, outer garments, the contents of their pockets and laptops from carry-ons for inspection. Carla's presence will free up TSA officers to focus on the screening of passengers rather than providing verbal instructions to folks in line.
