25 years of International Technical Service: TK Elevator Expands its Technology and Service Expertise
Düsseldorf, March 1, 2022 – TK Elevator’s International Technical Service (ITS) celebrates a special anniversary: For 25 years and counting, it provides top-flight technology expertise in the maintenance of elevators, escalators and moving walks of various manufacturers. ITS service experts are able to analyze any operating faults regardless of a product´s manufacturer. Their capabilities stretch to maintaining and repairing even the most complex systems. Thus, with ITS, TK Elevator ensures smooth and sustainable mobility moves not only for customers of its own mobility solutions but also for users of competitor systems.
Further expanding its unique technology expertise, TK Elevator now opens a new ITS center in Pune (state of Maharashtra), India. Growing its global network to a total of eleven sites reflects the rising demand for service expertise in this region and underscores the international success story. From Pune to all the other ITS centers around the world, experts work on the same quality standards: They use state-of-the-art simulators to analyze products of competitors and develop innovative maintenance solutions. In addition, they serve as advisors to any TK Elevator service technician requiring support with complex maintenance processes. In the event of particularly challenging cases, ITS specialists will move out personally to ensure that the problem is solved.
“TK Elevator stands for highest service quality and technology expertise. Through our ITS offering, we guarantee our customers the best possible service even to the most complex technological challenges – be it our own or competitor systems. Building owners and property managers of residential buildings to commercial high-rises around the world trust our expertise, which is unique in the industry,” highlights Kevin Lavallee, COO Field and CEO of TK Elevator North America.
Facing increasing technological market demand, ITS uses state-of-the-art technology. Glasses with an integrated augmented reality function are available to service technicians to contact ITS from customer’s site. The glasses virtually reflect the exact view of the service technician, enabling the ITS expert to provide concrete instructions on how to repair a product. This further optimizes maintenance and significantly reduces downtime.
In addition to resolving technologically complex cases and providing remote support for approximately 24,000 TK Elevator service technicians, the repair of electronic spare parts is another core competency of ITS. Spare parts will be repaired in a resource-efficient manner, regardless of whether or not they are still available on the market. That way, ITS is contributing to sustainable mobility.
ITS operates eleven centers on five continents: Atlanta (USA), Toronto (Canada), Sao Paulo (Brazil), Madrid (Spain), Manchester (UK), Stuttgart (Germany), Moscow (Russia), Dubai (United Arab Emirates), Shanghai (China) and Sydney (Australia), as well as the new center in Pune (India). The global network of experts consists of highly experienced technicians, most of whom have been trained in-house. Their services cover technical support, training and documentation, diagnostic tools, circuit and electrical component repair, replacement parts and service sales support.
