1st Place Win for MAG’s Escape Lounge at OAK

Oakland International Airport announced April 28, that Airports Council International-North America (ACI-NA) recognized its recently-opened Escape Lounge by MAG as the Best New Consumer Service Concept.

The awards were presented during the 2017 ACI-NA Business of Airports Conference in the Palm Springs, Calif., area. Over 550 commercial management, business diversity, human resource, and finance representatives from the North American airport industry attended the conference.

Bryant L. Francis, Port of Oakland’s director of aviation at Oakland International said, “As Oakland International continues to improve its customer experience, we’re thrilled that Manchester Airport Group’s investment here has been met with not only customer acclaim, but also this significant acknowledgment by our industry’s top association,  ACI-NA.“

“The ACI-NA Excellence in Airport Concessions Awards recognizes the most innovative and outstanding airport concessions,” said ACI-NA President and CEO Kevin M. Burke.  “The partnership between MAG and Oakland International Airport is a great example of the impressive work being done to improve the passenger experience.”

This year’s contest received more than 180 nominations from airports of all sizes throughout the U.S. and Canada. Thirty-eight awards were presented in a range of categories including Best New Local Concept, Best Innovation in Sustainability, Best New National Brand Concept, and Best Food and Beverage Program.

Oakland’s win for Best New Consumer Service Concept was shared by Bradley International Airport in Hartford Connecticut, which also opened its Escape Lounge last year.