LAX and Apple Bring Enhanced 'Look Inside Wayfinding Features in Apple Maps

Just in time for the busy holiday season, Apple debuted its “Look Inside” wayfinding features in Apple Maps, which offers detailed maps, information, and layouts of terminals at Los Angeles International Airport (LAX) and over 30 other major airports around the world. This feature, available to any iPhone or iPad user running Apple OS 11, is the result of close collaboration between Los Angeles World Airport’s (LAWA) Information Management and Technology Group and Apple. Next year, LAWA plans to bring further innovations to our guests through mapping technology, including wayfinding for disabled travelers.

“We’ve worked closely with Apple to make modern, in-terminal wayfinding a reality, which will help seasoned and first-time guests alike find what they need to have the best LAX experience possible,” said Justin Erbacci, LAWA’s Chief Innovation and Technology Officer. “Collaboration drives innovation, and we will continue working with our partners to find new ways to enhance the guest experience through the use of cutting-edge technology.”

From their iPhone or iPad, guests simply launch Apple Maps, search for LAX, tap “Look Inside,” and enjoy floor-level layouts of each terminal. The app includes locations of restaurants, currency kiosks, restrooms, and more. Indoor positioning gives guests an instant view of where they are within the terminal, which helps them get to where they need to go next. They can also easily toggle between floors for added flexibility. These maps will be updated regularly to ensure accuracy, including adding in new store locations, pop-up dining options, or special events happening at LAX.

In the coming months, the LAWA Information Management and Technology Group plans to add additional features which will use information provided from the City of Los Angeles’ Open Data initiative. The Open Data initiative provides data from a variety of city departments, including LAWA, and is available to any potential partner who wants to assist the city in bringing innovative solutions to better the lives of those who live in and visit Los Angeles.