Bengaluru International Airport Limited Selects Unisys Business Intelligence and Advanced Data Analytics Platform to Personalize and Improve the Passenger Experience
Unisys Corp. announced an agreement with Bangalore International airport Limited (BIAL) – operators of Kempegowda International Airport, Bengaluru – to develop an Analytics Center of Excellence.
The Analytics Center of Excellence will support a business intelligence and advanced data analytics platform for BIAL to consolidate and rationalize the airport’s strategic, tactical and operational reporting – enabling airport staff to make faster and better-informed business decisions, process air travelers more quickly and enhance the airport experience for the customer.
The platform will allow the airport to provide real-time content information pertaining to airport services and flight information. The services will also provide travelers access to improved airport navigation, communication of airport services and proactive and personalized retail offerings based on passenger preferences and past spending history. This not only offers passengers greater visibility into airport amenities and services, but it also establishes an avenue for BIAL to generate non-aeronautical revenues.
Satyaki Raghunath, chief strategy and development officer, BIAL said, “BIAL is committed to being a data-driven organization that will create a smart, futuristic and intuitive airport journey for passengers. Unisys brings a strong combination of in-depth understanding of the aviation industry and proven experience in delivering digital transformation for organizations of all sizes. Unisys’ solution will provide us with intelligent and intuitive data and analytics that will support the enhancement of the customer experience we provide.”
As part of the new data-driven airport framework, the Unisys-developed platform will allow BIAL to generate more than 150 insightful, interactive business intelligence reports, utilizing artificial intelligence and machine learning to forecast future travel patterns and traveler trends. This will enable the airport to shift its strategy from hindsight to foresight, predictive to prescriptive and improve future decision-making processes. Hosted on the Microsoft Azure cloud platform, the solution employs Azure capabilities such as Azure HDInsight, SQL Data Warehouse, Azure Machine Learning and Azure Advanced Data Analytics services.
“BIAL is a perfect partner, committed to meeting the growing needs of today’s connected traveler,” said Tony Windever, vice president and managing director, Asia Pacific, Unisys. “This strategic collaboration leverages Unisys’ deep domain expertise and digital transformation capabilities, like the Analytics Center of Excellence, to create a more agile, predictive business model for travel and transportation customers. Supporting BIAL’s innovative vision, this has the potential to become one of the most advanced deployments of data and analytics for any airport in India, and potentially in the world.”
