Dallas Love Field has launched Aira Access and joined the Aira Airport Network, a service that gives passengers who are blind or low vision instant access to the eyes of a trained professional while traveling through the terminal.
Aira is a mobile app that any person requesting assistance can use once entering airport property. The app connects passengers with a trained agent through the lens of a smartphone camera to assist with navigation, check-in, concessions and other aspects of the airport experience.
Using Aira at Dallas Love Field is free for customers, who simply download the mobile app to their phone. Through Love Field’s subscription, the airport pays for usage minutes. A paid model is available for Aira as well, giving blind and low-vision customers the option of purchasing smart glasses.
“Love Field is always looking for innovative ways to improve the customer experience,” Department of Aviation Director Mark Duebner said. “Offering an accessible and welcoming facility for all travelers is paramount to accomplishing that goal. We are thrilled to join the Aira Airport Network.”
Dallas Love Field is the first airport in North Texas to enable Aira Access for customers. More than 30 airports across the nation have deployed Aira Access, including many Love Field destinations. It is also available at sports venues, public buildings and retail stores. AT&T Stadium is another area destination in the Aira network.
In 2018, Love Field surpassed 8 million enplaned passengers for the first time. More than 16 million total passengers passed through Love Field’s terminal.
