Travelers Rank SFO as Best Airport, Best Airport Hotel in the U.S.

The San Francisco International Airport (SFO) has received multiple honors in the SkyTrax Passengers’ Choice Awards for 2020. In the category “Best Airports 2020: 50 to 60 million passengers,” SFO was the highest-rated airport in the United States, ranking third overall behind airports in Toronto and Barcelona, and ahead of other U.S. airports in this category, including Seattle, Charlotte, Las Vegas and Orlando. In the category “The World’s Best Airport Hotels 2020”, the Grand Hyatt at SFO was the top-ranked airport hotel in the nation, ahead of Denver.

“The SkyTrax survey is the ultimate worldwide measurement of airport excellence, and we are truly honored to be ranked as the best airport in the U.S.,” said Airport Director Ivar C. Satero. “Our goal is to create an exceptional airport experience known around the world. Being ranked among the Best Airports for 2020 by SkyTrax is a fitting tribute to the commitment and dedication of our entire SFO team.”

Conducted annually, the SkyTrax survey is considered the preeminent benchmark of airport quality in the world. The absence of any sponsorship, payment or external influence ensures that the results are fully impartial and credible. As a result, the SkyTrax World Airport Awards are regarded as the most prestigious accolades for the global airport industry, voted for by air travelers in the largest worldwide airport customer satisfaction survey.

For the 2020 awards, SkyTrax compiled millions of survey questionnaires completed by over 100 different customer nationalities from September 2019 to February 2020. The survey evaluated the travel experience from a variety of factors, including check-in, arrivals, departures, transfers, shopping, security and immigration.

The Grand Hyatt at SFO opened in October 2019 and remains open for essential travel. The hotel features 351 soundproofed guest rooms, 24-hour in-room dining, and direct connectivity to the AirTrain light rail system.