Following the announcement of their partnership in June, Servy, the enterprise self-service platform for hospitality, and in-airport order and delivery app AtYourGate have joined forces to launch several airport programs. They have also collaborated in airports where both companies were present with relaunched programs powered by Servy’s Grab Airport Marketplace technology.
These programs are now up and running in six airports – Chicago Midway International Airport, Minneapolis-Saint Paul International Airport, Boston Logan International Airport, Philadelphia International Airport, Dallas Fort Worth International Airport, and Tampa International Airport – with plans to introduce similar initiatives in at least six additional airports by mid-2021.
Travelers can now access food and drink deliveries through the website of participating airports, some airlines and other day-of-travel channel partners who leverage the Grab Airport Marketplace technology. As a result, more airport guests are choosing to pre-order meals from their digital devices – at Dallas Fort Worth International Airport, for example, as many as 22 percent of Grab orders are now placed through airline apps.
Passengers along with airport and airline staff are also enjoying the option to have their favorite menu items delivered directly at a time and location that suits them. At Chicago Midway International Airport, 75 percent of orders for local bestseller Nuts on Clark located in Concourse A are delivered to passengers waiting in Concourse B. Similarly, Chickie’s & Pete’s is the most popular food outlet on the PHL Shop Dine program and is now making deliveries to all terminals and employee breakrooms from its locations at Philadelphia International Airport.
Airport concessionaires working with Servy and AtYourGate are also benefiting from the partnership. They are seeing incremental orders by reaching new guests who would not have ordered without the convenience of a delivery service. Where Servy and AtYourGate programs were previously separated, participating outlets are now benefiting from having one source for menu updates and integrations to point of sale – helping to make their operations that much easier.
Servy and AtYourGate are continuing to innovate in order to further improve the guest experience for travelers. At Philadelphia International Airport, for example, AtYourGate has launched a pilot program with Piaggio Fast Forward to deploy Gita, a robot that assists with food delivery to customers using the airport’s contactless ordering system.
Jeff Livney, chief experience officer at Servy, said, “Our partnership with AtYourGate continues to strengthen as we launch more airport programs. Enhancing hospitality is at the root of everything we do at Servy, and this service undoubtedly makes the airport experience better for travelers. Offering more contactless order and pay and delivery options to travelers means they can spend time in the airport however they like and can avoid areas that are possibly more crowded as enplanements increase.”
Chris Hartman, chief experience officer at AtYourGate said, “We’re delighted to be collaborating with Servy to help airports adapt their offer to best meet the needs of passengers, who will be looking for convenience and ways to stay socially distanced on their return to travel. Our service gives passengers more control over their food and beverage orders, allowing them to receive their favorite food wherever they may be in the airport.”
TPAtoGo is the most recent program to go live. Currently taking orders for employees, the program is set to launch to the public at the end of the month. “In today’s travel climate, contactless ordering is tremendously important and we are excited about the upcoming public launch of our TPA to Go program for travelers,” said Laurie Noyes, TPA's VP of Concessions and Commercial Parking. “Our goal is to instill confidence in the airport experience and provide tools for our passengers to access food and beverage however they are most comfortable. We believe this new service will provide our guests a first-class contactless experience throughout the airport.”
