Austin-Bergstrom International Airport Launches New Wayfinding Tool

Austin-Bergstrom International Airport (AUS) launched LocusMaps on Web on April 15, a new online wayfinding platform in partnership with LocusLabs. The new digital maps, which can be accessed through the AUS website, will provide passengers real-time information on everything from parking garage locations to the nearest open restroom.

In addition to wayfinding information throughout the AUS campus, this new platform can guide passengers to more shops and restaurants, inform them of changed gate assignments, new sanitizing stations, and the latest pandemic protocols.

“AUS is excited to announce this new partnership with LocusLabs,” said Jacqueline Yaft, CEO of AUS. “At our airport, we’re always seeking better ways to serve our customers and enhance the passenger experience. LocusMaps will be instrumental in our achieving those goals for passenger wayfinding.”

LocusMaps integrates with third-party applications, including Grab, an airport e-commerce platform by Servy. The tool will populate which AUS concessionaires partner with Grab, allowing passengers to view menus and order in-airport food deliveries directly through the tool. Passengers can also view the latest operating hours from shops and restaurants in the terminal.

“AUS is well-known by travelers to be one best airports in the country,” said Michael Fox, VP of product for LocusLabs. “The airport’s investment in enhancing the traveler experience by providing interactive digital maps makes this incredible aviation gateway to Austin, a global culture and business hub, more accessible than ever.”

LocusMaps is mobile- and desktop-friendly, and is accessible through several locations on the AUS webpage — including the Maps webpage. Passengers can also look for in-terminal directories, which will feature a QR code that can take them directly to the tool. Those who utilize airline apps, including American, Delta, and United, can also access the AUS map through their mobile app.