ANC Adds New Upgrades to Enhance Customer Experience

The Ted Stevens Anchorage International Airport (ANC) has recently added upgrades to its terminals to make travelers’ time at the airport more pleasurable. The upgrades are targeted to segments of the traveling public who have special needs.

“ANC’s motto is World Class, World Close. We can’t be world class if we don’t provide a world-class experience for all travelers. These new upgrades are designed to assist the disabled traveler with a service animal, travelers who need privacy for breastfeeding, and children on the autism spectrum who find the general terminal environment overstimulating,” said Jim Szczesniak, the Anchorage Airport Director.

The new upgrades include:

Service Animal Relief Area (SARA)

SARAs are located in both the South and North terminals. The South Terminal one is located in the B Concourse near gate B4. The North Terminal SARA is located near gate N8. The SARAs have artificial grass, waste disposal materials, and washup sinks.

Lactation Suites

New lactation suites are located in both the South and North terminals. The South Terminal suite is located in Concourse C between gate C5 and C6. The North Terminal lactation is located near gate N8. The suites include a locking door, a comfortable chair, electrical outlets, a changing table, and a sink.

Sensory Friendly Family Room

The South Terminal family room was upgraded to provide a calming environment for children on the autism spectrum who find the airport environment overstimulating.

“The hustle and bustle of the terminal can be overwhelming for travelers on the autism spectrum. With its soft light and calming paint color, the upgraded family room offers a quiet area to decompress,” said Szczesniak.

Outdoor Gate Area

The new outdoor gate area is located just outside of the Alaska Airlines baggage claim area on the ground level. It features a park-like setting, Wi-Fi, and widely spaced seating. 

“ANC has implemented a number of changes to ensure the terminal environment inhibits the spread of COVID-19. ANC’s terminal air quality is close to outdoor air; however, some travelers are still uncomfortable in the terminal environment. ANC wanted to offer travelers an option to wait in the fresh air instead of in a gate hold area. For travelers who arrive early this is a nice option,” Szczesniak said.