ABM has appointed Martin Draper as head of London Gatwick and London City Airport to drive growth and stability to both sites, as the UK’s aviation industry looks to recover from the global pandemic.
Martin brings a wealth of experience and expertise to ABM having worked for over 25 years in aviation, from airline operational roles, into a wealth of business management through service operators and leading the parking management for Official Heathrow Airport Parking products and services.
In his new role, Martin will lead a step change in sustainable transport capability and optimise passenger route planning and communication systems. Martin will also develop the recognition of the ABM brand and identify opportunities to extend its service portfolio and reach of airports within the UK and Europe, bringing learning and development from ABM’s US portfolios.
ABM has an ambitious growth agenda, which is built on quality service reputations. As aviation prepares for further easing of international travel restrictions following the latest government announcement, ABM is committed to creating a positive and engaging passenger experience, providing best-in-class cleaning to help the industry build trust and confidence with passengers, which will be critical in the recovery.
Reporting to Kate Glassup, Customer Service Director; Martin will be consistently present between both airports, in addition to ABM Aviation’s Head Office at the World Business Centre, at London Heathrow.
Speaking on his appointment, Martin says, “ABM provides real-value to its clients and recognises the crucial role its team members play in delivering a world-class service. As we rebuild following a challenging 18 months for the industry, it’s an incredibly exciting to become part of the ABM brand.
“I am looking forward to working with the team to make air travel seamless and enjoyable once again.”
An advocate of the British Parking Association (BPA), Martin is also Chair to the UK Parking Forum, supporting UK Airports and Operators to continuously improve and influence market standards.
Kate Glassup says, “Having someone of Martin’s calibre as part of the team will prove invaluable to us. He brings substantial experience at a senior level with a track record of excellent leadership and relationship management, as well as strategic planning and delivery.
“His skills and knowledge will help us provide a service that is sustainable and flexible, whilst always meeting our customers’ needs. I look forward to working alongside Martin as we take ABM to the next level of success.”
