Austin-Bergstrom International Airport Introduces Hidden Disabilities Sunflower Program in the Terminal for Passengers With Non-Visible Disabilities

Austin-Bergstrom International Airport (AUS) has launched a new accessibility service in the terminal for passengers with non-visible disabilities. As of April 1, 2023, passengers and airport staff can participate in the Hidden (or non-visible) Disabilities (HD) Sunflower Program, which aims to raise awareness of and support individuals with non-visible disabilities; these can include Autism, anxiety disorders, dementia, Chron’s disease and more.As part of the program, passengers (or their companions) with non-visible disabilities can order a Sunflower lanyard to wear around their person while at AUS. The green lanyard with sunflowers works as a visual cue and discreet way to indicate to airport staff and other passengers that the wearer (or someone with them) has a non-visible disability and may need a little more time, support or assistance at AUS. Passengers can request a lanyard to be picked up in person at the airport or mailed to them ahead of their trip by contacting the AUS Guest Services team via email at [email protected] or by calling them at (512)-530-2414. In-person pick-ups should be requested 48 hours ahead of their trip; if a traveler would like it sent via mail, lanyards should be requested at least 7 business days ahead of the trip.“AUS is excited to adopt the Hidden Disabilities Sunflower Program, which is an international program recognized at airports across the world that provides tools to help passengers with non-visible disabilities,” said Ramonika Carr, Guest Services Division Manager of AUS. “As an international airport, it’s our responsibility to provide services that support every passenger. With that, we know that airports and air travel can be stressful and at times a daunting experience for individuals, especially those who may have a non-visible disability. Ahead of April 1, our Guest Services teams have been educating airport staff and providing guidance on how to identify and assist passengers who may need more help due to a non-visible disability, but could feel overwhelmed or lost among the crowd. Thanks to this program, we hope to support the growth and confidence of individuals with non-visible disabilities while they navigate our airport.”The HD Sunflower Lanyard Program is an internationally recognized program that launched in 2016 in the United Kingdom. Over ninety airports throughout North America including AUS are involved in the program in order to support a universal approach to identifying and providing services to passengers with non-visible disabilities.“We are delighted to welcome Austin-Bergstrom International Airport as the fourth airport in Texas to become members of the global Hidden Disabilities Sunflower network. Sunflower wearers travel for many reasons, and the knowledge that barriers are being removed to increase accessibility and inclusion will significantly reduce anxiety and stress for those passengers” said Paul White, CEO Hidden Disabilities Sunflower.The HD Sunflower Program is one of many new AUS For All services the airport provides to its passengers who have accessibility or mobility needs, or non-visible disabilities, including the recently opened Mobility Lounge, Mobility Assistance Zone and a mobility tram pilot program.