Hartsfield-Jackson Achieves ACI Airport Customer Experience Accreditation

Hartsfield-Jackson Atlanta International Airport (ATL) is proud to announce its achievement of Level 3 in the Airports Council International (ACI) Airport Customer Experience Accreditation. The ACI Airport Customer Experience Accreditation program is a globally established program created to help airports achieve the highest level of customer experience for the traveling public. Participating airports take part in a comprehensive review and training process that includes stakeholder and employee engagement and staff development.

The ACI Airport Customer Experience Accreditation program is the first of its kind, tailored specifically for the airport industry and exclusively available to ACI member airports. An airport achieving Level 3 has demonstrated the following: The airport has implemented an advanced customer experience strategy through multifaceted engagement – customers, employees and customer experience professionals.

"We are proud to earn Level 3 in the ACI Airport Customer Experience Accreditation," said ATL General Manager Balram “B” Bheodari. "This achievement is a significant milestone in the Airport's commitment to excellence in customer service. It reflects the hard work and dedication of our team to continuously provide exceptional service to our passengers."

"The key objective of the ACI Airport Customer Experience Accreditation is to help airports improve their practices, to promote a direct positive impact on customer satisfaction and to assist airports to meet their customers` ever-evolving expectations," said ACI World Director General Luis Felipe de Oliverira.  “We congratulate ATL for achieving this status within this programme and we look forward to enabling them to reach further achievements in airport customer experience management."