Bergen Airport to Leverage Passengers´ Mobile Devices to Eliminate Wait Time Guesswork
Bergen Airport is following the example of its Avinor sister airports, Oslo and Stavanger, by implementing Passenger Predictability queue management technology to eliminate wait time guesswork, optimise resource utilisation and improve the passenger experience.
Bergen, Norway & Vodskov, Denmark, January 9, 2018 - Bergen Airport, Norway´s second busiest with over 6 million passengers annually, has adopted the Passenger Predictability queue management solution to accurately measure and predict how many people are standing in line and for how long. The detailed, minute-by-minute measurements and prediction insights will help the airport to better comply with service level agreements and minimise queue build-up in, to ensure that passengers have an optimum airport experience.
“We want to make travelling easier for our passengers. The implementation of Passenger Predictability will help to ensure that passengers experience a quick and easy passage through this stage of the journey, and significantly increase the opportunity for a positive experience throughout the airport,” says Øystein Skaar, Airport Director at Bergen Airport.
Passenger Predictability will provide the airport, which recently opened a new terminal with capacity for up to 10 million passengers a year, with both live and empirical data insights on passenger queue and dwell times. It will enable the airport to monitor queue line density at the security checkpoint, allowing management to respond promptly and effectively to irregular operations and disruptions, for example by opening additional lines. In addition, the airport plans to share the wait time information with the passengers, as in Oslo Airport, which will reduce stress levels associated with queuing by creating realistic expectations.
“With the new installation at Bergen Airport, Passenger Predictability has proven to be an effective platform to provide visibility on resource effectiveness for greater processing efficiency and improved passenger experience. We look forward to continuing to be part of Avinor´s ongoing plan in having Europe's most progressive and service-minded airports,” says Preben Andersen, sales manager at Veovo.
The solution at Bergen will consist of Wi-Fi device-detecting sensors, which will be placed around the security process. By identifying the devices as they pass multiple sensors, specific and accurate statistical information, such as queue times, dwell times and movement patterns, becomes available, without requiring active interaction from passengers.
Bergen Airport is not the only one ensuring that passengers will experience hassle-free passage; more than 25 international airports are reaping the benefits of the Passenger Predictability technology, including New York, Dublin, Cincinnati, Dublin, Birmingham, Brussels and Geneva. The solution is not only confined to airports, it is also employed in road traffic optimisation efforts in Bangkok, Zürich, Portsmouth, Port of Dover, Stockholm and Aarhus. In recent years, is has even been rolled out in train stations, ski resorts, amusement parks and at events all over the world.
