Pratt & Whitney Canada now offers an engine diagnostic tool, powered by Spotlight, for its PW100 engine. The diagnostic tool is an interactive system designed to help operators and service providers solve issues in a fast and thorough manner. With this tool, the technician is asked a series of questions about their engine issue and is provided the best information available for fast and effective diagnosis. The knowledge base behind this tool represents both P&WC’s Fault-Isolation Charts data and the collective wisdom and experience gained through years of in-field service. This effort encompassed 26 engine models and created 1,680 fully validated fault isolation charts. It also harmonized fault isolation data across 11 maintenance manuals. It is now available on the company’s Customer Portal: eportal.pwc.ca. Because it’s online, the diagnostic tool is available around the clock, seven days a week, and from wherever a customer has computer access. The tool is also collaborative, giving customers the ability to connect with their other locations as required and to P&WC’s industry-leading CFirst centre which is always open to provide advice and service solutions. The cost of this diagnostic tool is covered under customers’ technical publications subscription fees. For more information visit www.pwc.ca.
