FORT WORTH, Texas (Feb. 27, 2019) – When it comes to customer service, American Aero FTW, a fixed-base operator (FBO) at Meacham International Airport in Fort Worth, Texas, has the right person at the helm. Angela Thurmond, listed among the top 20 customer service representatives (CSR) in the world in 2018, has been named general manager of the FBO. Thurmond had been serving as assistant general manager since early 2018.
“Angela is the perfect choice to lead our team as we work continually to enhance safety and services to meet the ever-evolving needs of this industry,” said American Aero FTW founder Robert M. Bass. “It is our mission to redefine the FBO experience, and that means always looking for new ways to meet and exceed the expectations of our private aviation customers.”
Bass added that Thurmond played an integral role in two significant achievements.
In 2018, American Aero was ranked the #1 FBO in Dallas Fort-Worth and among the top 5 percent of FBOs in the world in the annual Aviation International News (AIN) reader survey. Later that year, American Aero became the first FBO in world to earn International Standard for Business Aircraft Handling (IS-BAH) Stage 3 safety and ground handling certification from the International Business Aviation Council (IBAC).
In her new post, Thurmond will lead a team of 26 employees. She holds a bachelor’s degree in business administration and management and joined American Aero in June 2017. Since then, she has led American Aero’s customer service team and was named a top CSR in the 2018 AIN FBO survey, before being named assistant general manager last year.
Thurmond said her focus will be on maintaining a culture of safety, delivering unapparelled service and creating an exceptional experience for customers at every touchpoint.
About American Aero FTW
American Aero FTW is a fixed-base operator (FBO) located at Meacham International Airport (KFTW) in Fort Worth, Texas. The business is focused on the refueling, ground handling, servicing, and storing of business and private aviation aircraft and provides extensive crew and passenger amenities. In 2015, American Aero FTW became the first FBO in the Western Hemisphere to achieve the International Standard for Business Aircraft Handling (IS-BAH) from the International Business Aviation Council (IBAC); it was one of the first FBOs to earn Stage 2 registration in 2017 and became first in the world to be awarded Stage 3 registration in 2018. American Aero FTW offers 280,000 square feet of leasable hangar and office space and is the primary tenant and only FBO in the airport’s main administration building. American Aero FTW offers AvFuel Rewards and is a Signature Select™ affiliated FBO, providing Signature TailWins® points, Signature Status® benefits, and the benefits of the Signature Flight Support network. American Aero FTW is ranked the #1 FBO in Dallas-Fort Worth and among the top 5 percent of FBOs in the world in the 2018 AIN FBO Survey. More information can be found at www.americanaero.com.
