SATS, Jetstar Asia Announce Catering and Ground Handling Agreements
July 11, 2017, Singapore -- Jetstar Asia is poised to enhance the airport and inflight customer experience with two new agreements with SATS Ltd. that will further augment the airline’s services provided on board and on the ground.
Jetstar Asia has appointed SATS Ltd to supply catering and catering logistics on board all 18 aircraft, which operates more than 600 flights a week. From Aug. 1, 2017, the new agreement will broaden the meal options for customers and offer seasonal menus on-board all Jetstar Asia flights. Customers will also benefit from cross-promotional products between food and beverage and duty-free goods on board.
“With more than four million passengers flying with Jetstar Asia every year, the in-flight products are an important element in managing customer satisfaction. This new catering partnership with SATS will deliver fast, seamless and exceptional customer experience,” CEO of Jetstar Asia, Mr Bara Pasupathi, said.
“We are pleased to extend our long-standing relationship with Jetstar Asia to catering. SATS can offer passengers travelling on Jetstar Asia more meal options, with greater menu excitement, incorporating the latest food trends and festive specials. Passengers can also look forward to enjoying more value from inflight promotions that combine meals with dutyfree items,” said Mr Alex Hungate, SATS President and Chief Executive Officer.
In addition, Jetstar Asia has renewed the existing ground handling agreement with SATS for a period of three years. The continuing partnership with SATS enables Jetstar to build on the operational efficiencies and pioneer innovative customer options at Changi Airport.
