COVID-19 has Introduced More Changes in Processes and Procedures Than Ever Before

On April 1, the updated set of ground operations procedures found in the new edition of the IATA Ground Operations Manual (IGOM) will begin. To enable you to implement the IGOM in your organization, the 10th edition gap analysis checklist is available in the digital version of the IGOM and also uploaded under IGOM Adoption.

The disruption caused by COVID-19 has demonstrated how the standardization of ground handling processes and procedures is crucial to ensure safety and reduce the complexity between working with multiple airlines, airports and ground service providers.

Now more than ever, every operational cost should be reviewed. Therefore, standardizing ground operations for airlines and applying the best practices and recommendations found in the IGOM can help drive down costs, reduce the risk of aircraft damage and simplify training requirements.

Ground handlers, operators and airlines all have their role to play in ensuring the safety and well-being of employees and passengers. As a result, it is important that you have the most up-to-date information. Without the latest IATA Manuals, you could be applying outdated standards.

Several new industry-approved policies and standards are taking effect on April 1. You can consult the list of changes here.