How dnata’s Training Evolves to Keep Pace with Demands

Steve Clark, head of global training for dnata, says that new hires spend two weeks in initial training before being operational as ground handlers.

“As they progress onto other roles on the ramp they undertake more training accordingly,” he points out.

dnata believes that a mix of classroom and practical-based training is key to success. The classroom element includes everything they need to know about working with the company, but also a series of mandatory safety and security modules to ensure they can operate safely and confidently on the ramp, Clark explains. Experienced and qualified dnata trainers ensure new ground handlers are fully competent in their roles.

Clark explains that dnata’s training is constantly evolving to ensure it keeps pace with the operational and business demands.

“As improvements are made within dnata’s SOPs or as our customer requirements change, these must be rapidly reflected within the training system to ensure continued alignment,” he adds. “We are constantly working to improve the effectiveness of the training programs, moving more to point of need training and competence-based assessment, along with establishing more consistent coaching and mentoring for our new hires.”

A new observation program has been a key initiative in improving safety programs, as has the implementation of widespread Incident Management training. All levels of leadership and management teams have been involved in this initiative.

“Safety is integrated within all of our training programs, however our approach to safety isn’t limited just to training – it is embedded throughout all of our operational and management systems,” he explains.

New and updated regulations do drive training for dnata, as do safety initiatives and internal needs. Clark concludes by saying, “our training system must be agile and responsive in order to react to changing requirements.”