Key Changes in the 2023 IATA Ground Operations Manual (IGOM)

Gurdeep Singh, senior manager ground operations safety and standards and Caroline Odhiambo, senior manager ground operations business standards and processes at IATA, explain what is new in the latest edition of the IATA Ground Operations Manual (IGOM). The IGOM standardizes ground handling processes and procedures to reduce the complexity between working with multiple airlines, airports and ground service providers. The IGOM helps to ensure safety and minimize errors.