IAG Cargo, the cargo division of International Airlines Group (IAG), has announced the opening of its brand new, cutting-edge control center sitting at the center of its largest hub at London Heathrow.
The new London Operations Control Center will significantly improve decision making with comprehensive real-time data and workload forecasting tools used by teams managing more than 2,000 freight movements per day allowing them to take proactive action to mitigate risks to the operation.
At the heart of this facility sits the latest in audio-visual and data visualization technology at every workstation, along with a new digital wall to improve the control team’s coordination, situational awareness and visualisation of key operational data. This investment will support positive changes in operational efficiency, allowing teams to quickly view real-time positioning of all freight and equipment across the vast London Heathrow hub, as well as key data from various operational systems, all within a centralised platform.
David Rose, director of London Operations at IAG Cargo said, “The opening of our new London Operations Control Centre is the latest example of IAG Cargo’s investment in our commitment to be a customer-led and operationally efficient business and a great place to work for our teams. This brand-new facility represents a major leap forward for our operational management in London and will totally change how we oversee our day to day operations, giving our teams the tools to boost our operational quality and equip them with technology that allows us to anticipate and mitigate potential issues before they arise. This is a significant step forward as part of our broad and ambitious transformation plan at IAG Cargo.”
Alongside this investment in new technology, IAG Cargo is also introducing six new senior management roles to lead day to day operations in its new control centre, ensuring consistent high quality performance for customers around the clock. Teams working in the new London Operations Control Centre have also played an active part in the development of the new facility, with their feedback being used to shape the final design.
