SITA
The air transport industry continues to grow globally with passenger numbers reaching an all-time high of more than four billion last year. Rising passenger numbers are good news however they can put pressure on the industry’s existing infrastructure and processes, including baggage management. Despite the pressure, 2017 was very positive with another year of improvement when it came to handling passengers’ baggage. In fact, at 5.57 per thousand passengers it was the lowest rate of mishandled bags ever recorded.