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Airport Total Quality Management IATA Course

Name: Airport Total Quality Management IATA Course
Start: 2012-09-10T13:00+00:00
End: 2012-09-14T22:00+00:00

Sept. 10, 2012 - Sept. 14, 2012

Airport TQM

Montreal

Canada

http://www.iata.org/training/courses/pages/tapg33.aspx

Develop total quality management (TQM) to achieve organizational effectiveness in an airport environment. Develop a quality culture to increase customer satisfaction and team coordination. Manage your operation with a systemic process-based approach, oriented to customer and team satisfaction.