D/FW's Role-Playing Workers Check Out Terminal D Operations

July 22, 2005
The goal: use all the systems in Terminal D -- restrooms, flight display screens, security checkpoints, telephones and customer-service kiosks -- to make sure everything works for Saturday morning's opening.

Linda Elrod, left, and Maria Barahona look over a script before acting out the role of departing passengers at D/FW's Terminal D.

They were Zacatecas, Mexico-bound leisure travelers, one AeroMexico flight away from the "place where the grass is plentiful." Anyway, that's what the script said.

Linda Elrod and Maria Barahona, employees from Dallas/Fort Worth Airport's budget department, were among 200 airport and airline workers who voluntarily posed as passengers in a terminalwide role-playing exercise in Terminal D on Thursday.

The goal: use all the systems in Terminal D -- restrooms, flight display screens, security checkpoints, telephones and customer-service kiosks -- to make sure everything works for Saturday morning's opening.

"You will see some strange instructions," group leader Karen Turner told her volunteers, each holding a script. "We're testing how everything works for a passenger, including cellphone use in the building. We're looking for any dead spots."

The test -- the second one in the past week -- went well, said Kim Arnold, D/FW's facility transition program manager.

Except for an overnight move-in by federal agencies Friday night -- and some concessions that won't be ready -- Terminal D is ready to go, officials said.