Boise Airport Ranks High in Satisfaction

June 20, 2005
J.D. Powers' global passenger survey ranked other U.S. airports in the top 10 including Pittsburgh, San Antonio, Austin, Cincinnati, and Indianapolis.

BOISE, Idaho (AP) -- More than 9,000 airline passengers surveyed recently on their favorite airports to fly through gave high marks to air terminals in Singapore, Hong Kong and Boise.

That's right, Boise.

The J.D. Powers' global passenger survey published in the June edition of Aviation Week and Space Technology magazine ranks the Boise Airport as seventh-best in the world for passenger satisfaction. Travelers were surveyed in seven languages and asked to rate airports on accessibility, check-in, security, terminal facilities, food and beverage, retail stores and baggage claim.

Remodeled in 2003, the three-story terminal has river-rock walls, terrazzo floors and carpeting designed to represent moving streams. Large, abstract steelhead on the ceiling follow the river flow from the ticketing area to the concourse.

''You know what, it's a nice little airport,'' said traveler Betty Purdy. ''It's easy to get in, easy to get out.''

Other U.S. airports making the survey's top 10 included Pittsburgh, San Antonio, Austin, Cincinnati, Indianapolis and Portland.