EAA AirVenture, Oshkosh, WI, July 28, 2008– Avidyne Corporation announced today its new Platinum AOG Service, which will be included with the warranty on all of its products. The terms of the new provision guarantee that requesters of the service will receive an exchange replacement unit for their grounded aircraft within 48 hours of the receipt of a defective one. In addition, Avidyne is promising that if a replacement unit doesn’t arrive within that time frame, the company will extend the customer’s warranty by six months.
“We’re committed to assuring our customers have after-sale support that keeps pace with our product development,” said Patrick Herguth, Avidyne’s Chief Operating Officer. “We’ve built a strong reputation around our ‘Flying Made Simple’ approach to product innovation, and we are applying that same philosophy to supporting our customers. This program is another step towards ensuring that their service experiences are made simple, too,” he added.
“Platinum AOG is the latest in a series of strategic decisions by Avidyne to drive its customer-focused service model,” said recently hired Vice President of Marketing, Sales and Service, Rob Higby. “In conjunction with the recent opening of our new International Customer Support Center in Germany, the more than $2 million investment we’ve made in expanding our Melbourne, FL-based call center and exchange asset pool, and the realignment of our sales and services teams within the same organization to maximize customer touch and responsiveness, we are dedicated to proving to Avidyne customers our commitment to providing them industry defining service and support.”
The new Platinum AOG program applies to existing products that are still under warranty as well as new units covered by Avidyne’s original 2-year warranties or Avidyne Flex extended warranties.
Pricing & Availability
Platinum AOG Service is effective immediately for all in-warranty and FLEX extended-warranty customers at no additional charge. Avidyne is also offering options for owners with out-of-warranty units to reinstate their coverage. Platinum AOG Service is initially available only in North America, and is expected to be rolled out internationally later this year.
About Avidyne Corporation (www.avidyne.com)Avidyne’s continuing leadership in innovation and its Flying Made Simple™ system design make flying safer, more accessible and more enjoyable for pilots and their passengers. The company’s expanding line of products include the industry-leading Entegra integrated flight deck systems for new and existing aircraft, datalink-capable EX5000 and EX500 multi-function displays and the dual-antenna TAS600 series of active traffic advisory systems, the MLB700 broadcast datalink receiver, the MLX770 world-wide datalink transceiver, and the TWX670 Tactical Weather Detection system. Headquartered in Lincoln, MA, the company has facilities in Columbus, OH, Melbourne, FL, and Boulder, CO.
Avidyne® and Entegra™ are trademarks of Avidyne Corporation. All other products or services are identified by trademarks or service marks of their respective owners.
