By golly, a strange thing happened to friend Peggy on the way to Savannah. First, let me assure you that Peggy is not a High Muckety-Muck Imperial Grand Poobah with any airline. She travels a coupla times a year, maybe three.
Peggy just flew from Huntsville (AL) to Savannah. Her ticket routed her from Huntsville to Memphis to Atlanta to Savannah, with a 2 ½ hour wait in Memphis. Not a good schedule, but one seldom gets a good schedule when buying the bottom-dollar online ticket. Seems like they punish you just to get even with you for buying their cheap ticket.
You ain’t gonna believe this. When Peggy checked in at Huntsville, Delta asked her if she would like to skip the Memphis stop and fly from Huntsville to Atlanta to Savannah, Would she ever! Peggy is a (lovely) senior citizen and that change saved her a long wait in Memphis, an aircraft change and got her to Savannah more than an hour early. She loved it.
CNN, Fox and USA Today should have done big stories on that rare event, but I reckon they missed it.
Folks, I haven’t seen that kind of service and logic from an airline in so long I can’t remember when it was, and that tells you how far down the airline industry has slipped. Is it possible that this is an indication of a change in attitude? Lord, I hope so.
What’s amazing is that I have heard more than one such story of the airlines being nice, fair and reasonable in the last few months. Even my brother, who has sworn off airline travel more than once, gave a good report on his last long trip.
For once, I am not thinking cynically about good news. I sincerely hope that the airlines have seen the error of their ways and have also seen the light. Please, please let this be the beginning of a trend.
C’mon now—everybody shout hallelujah!
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