Aviation Safety Expert Baines Simmons Receives Highest Feefo Award: Platinum Trusted Service 2020

Baines Simmons has won the Feefo Platinum Trusted Service award, an independent seal of excellence that recognizes businesses who consistently deliver exceptional experiences, as rated by real customers.

Feefo is a reviews and customer insights technology company that provides over 3,500 businesses with the tools to collect real, purchase-verified reviews and insights. The Platinum Trusted Service distinction is the highest level of recognition from Feefo, awarded only to businesses who have achieved Gold standard for three consecutive years. The Feefo Gold Trusted Service award recognizes companies who have collected at least 50 Feefo reviews in a year and have achieved a service rating of at least 4.5.

A highly-valued badge of approval, this accreditation remains unique, as it is based purely on the interactions with real customers. As all reviews are verified as genuine, the accreditation is a true reflection of a business’s performance in delivering outstanding service.

Baines Simmons is a trusted advisor on a global level, serving more than 750 aviation organisations and more than 40 aviation authorities. Renowned for its professional expertise, practical skills and industry experience in aviation regulations, compliance and safety management, Baines Simmons offers Aviation Safety Management, Fatigue Risk Management, Wildlife Hazard Management and Aircraft Registry Services.

Ian Holder, managing director of Baines Simmons commented: “We’re very proud to win the Feefo Platinum award, because it’s based on actual feedback from our valued customers, collected and scored over several years by an independent expert. It recognizes our consistent hard work and performance in ensuring the best possible experience for our customers.”

“Everyone at Baines Simmons is committed to customer service excellence, an ambition which continues undiminished in the current period, despite the current restrictions brought about Covid-19”, adds Ian Holder. “In aviation, there are huge implications in terms of preventing loss of skill and rebuilding competence for staff around the world. Many industry professionals need to continue training to achieve compliance, maximize current downtime and ensure they are ready when the restrictions are lifted. Skill-fade and loss of currency are potentially the most significant risk as aviation companies will emerge from this crisis and return to operations.”

To provide continued access to training and prevent the erosion of safety standards in the aviation sector, Baines Simmons has launched virtual courses for Aviation Safety, running a schedule of key training courses. These can be accessed without the need to travel and have been optimized for effective online learning, interaction and participation.

“In these exceptional times, we remain as committed as ever to providing exceptional customer service. We are finding innovative ways to meet our customers’ needs and we continue to support the Aviation industry through this time, whilst keeping our staff, clients and the wider public as safe as possible”, adds Ian Holder.

“The Trusted Service award has always been about recognizing companies that truly excel,” said Steph Heasman, director of customer success at Feefo. “Our new Platinum award is about consistent achievement, sustained over three years by a business of any size that uses Feefo to provide outstandingly high levels of customer experience. It’s a tough challenge and very-well deserved by those that earn it.”

Baines Simmons, which was acquired by Air Partner in August 2015, is recognized as one of the world’s most influential aviation consultancies in organisational safety performance.