CORRIDOR Delivers ServiceEdge to West Star Aviation Enabling Their Next Gen Service Center strategy

CORRIDOR, the leading cloud-based Next Gen Aviation Service Center software solution, announces the deployment of CORRIDOR ServiceEdge. ServiceEdge significantly differentiates an aircraft operator’s service center experience by providing actionable content in real-time anywhere on any device, with features for customers to review quotes and ongoing jobs while engaging facility staff in chat conversations. Developed in collaboration with West Star Aviation, ServiceEdge enhances service center and operator productivity allowing for profitable growth while cultivating long-term customer relationships.

“Servicing business aircraft involves discerning customers, high-end assets and a vast array of options for components, services and alterations. Until ServiceEdge, traditional communication processes supporting the interaction between customer, service centers and their maintenance staff typically involves phone calls, emails and even faxes. This tedious back and forth makes agreeing on change orders and approvals inefficient, frustrating, and often subject to misinterpretation,” said  

CORRIDOR delivers ServiceEdge™ to West Star Aviation enabling their Next Gen Service Center strategy

ServiceEdge enables aviation service centers to deliver vastly improved and efficient operator customer experiences

Austin, TX, June 8, 2021 – CORRIDOR, the leading cloud-based Next Gen Aviation Service Center software solution, today announces the deployment of CORRIDOR ServiceEdge™. ServiceEdge significantly differentiates an aircraft operator’s service center experience by providing actionable content in real-time anywhere on any device, with features for customers to review quotes and ongoing jobs while engaging facility staff in chat conversations. Developed in collaboration with West Star Aviation, ServiceEdge enhances service center and operator productivity allowing for profitable growth while cultivating long-term customer relationships.

“Servicing business aircraft involves discerning customers, high-end assets and a vast array of options for components, services and alterations. Until ServiceEdge, traditional communication processes supporting the interaction between customer, service centers and their maintenance staff typically involves phone calls, emails and even faxes. This tedious back and forth makes agreeing on change orders and approvals inefficient, frustrating, and often subject to misinterpretation” said Chris Kubinski, CORRIDOR’s Director of Sales and Marketing.

ServiceEdge™ at a glance

CORRIDOR’s new secure, cloud-based service center communications portal – integrated with its cloud based Next Gen Service Center ERP as well as CAMP Connect™ software and other systems as needed – provides aircraft owners, operators and service centers with the information they need to achieve their interaction goals. Functional benefits include;

•   Controlled publishing – a service center can properly prepare the information prior to customer-viewing for customer approval

•   Real time response – efficient ability to chat between service center and customer, with alerts for read and unread messages

•   Omni-channel at any time - communication can occur in and out of office, from any location, from any device

•   Up to date progress status - operators can instantly track progress, view images from the service center and initiate chat if necessary, as if they were on-site

•   Customer accounts - service centers can send invitations to customers to join ServiceEdge where they can provide real-time convenient access to the service center

"We found the new ServiceEdge portal to be useful and effortless while using to get information updates and items approved on our projects at the GJT facility" commented the Maintenance Team at Silver Air.

Jim Rankin, CEO of West Star Aviation said “ServiceEdge offers improved communication with our customers, to deliver on our mission of cultivating long-term relationships. For West Star Aviation, ServiceEdge is another core element in our strategy geared towards delivering and differentiating with superior customer experiences.”

Says Mike Greig, VP and GM of CORRIDOR “ServiceEdge was designed as a critical Next Generation Service Center level capability. Forward looking MRO’s, service centers and GA/BA operators prioritize customer centricity and know their customer’s needs in great detail.  ServiceEdge is a logical extension of those insights and will help differentiate those GA/BA aviation organizations seeking to accelerate their business and win the economic recovery.”

Release of ServiceEdge

ServiceEdge will be generally available to customers across the globe in the Fall. Customers should contact their CORRIDOR account manager directly or via www.corridor.aero

About West Star

West Star is proud to have been voted the #1 Preferred MRO for eight consecutive years from 2014-2021 in Professional Pilot Magazine's annual PRASE Survey.  The survey first included the 'Most Preferred MRO' category in 2014 and West Star has won the #1 slot each year since its inception.  West Star Aviation specializes in the repair and maintenance of airframes, engines and APUs, avionics installations and repair, major modifications, interior refurbishment, exterior paint, accessory services and parts. West Star Aviation is an industry leader in technical experience and expertise while providing world-class customer services in all the organization’s divisions.  For more information visit www.weststaraviation.com

About CORRIDOR

Continuum Applied Technology is the global provider of cloud-based CORRIDOR Next Gen Aviation Service Center software and consulting services headquartered in Austin, Texas, USA. Supporting aircraft service centers and maintenance organizations of all type specialties, CORRIDOR customers range from single-location service centers to global enterprise-level multi-facility repair station networks, as well as OEMs with thousands of technicians worldwide. Originally founded by a group of lifetime aviation professionals, Continuum is a CAMP Company which is owned by HEARST.

Service Edge logo and product interface screenshot, CORRIDOR’s Director of Sales and Marketing.

ServiceEdge at a glance

CORRIDOR’s new secure, cloud-based service center communications portal – integrated with its cloud based Next Gen Service Center ERP as well as CAMP Connect™ software and other systems as needed – provides aircraft owners, operators and service centers with the information they need to achieve their interaction goals. Functional benefits include;

• Controlled publishing – a service center can properly prepare the information prior to customer-viewing for customer approval
• Real time response – efficient ability to chat between service center and customer, with alerts for read and unread messages
• Omni-channel at any time - communication can occur in and out of office, from any location, from any device
• Up to date progress status - operators can instantly track progress, view images from the service center and initiate chat if necessary, as if they were on-site
• Customer accounts - service centers can send invitations to customers to join ServiceEdge where they can provide real-time convenient access to the service center

"We found the new ServiceEdge portal to be useful and effortless while using to get information updates and items approved on our projects at the GJT facility" commented the Maintenance Team at Silver Air.

Jim Rankin, CEO of West Star Aviation said: “ServiceEdge offers improved communication with our customers, to deliver on our mission of cultivating long-term relationships. For West Star Aviation, ServiceEdge is another core element in our strategy geared towards delivering and differentiating with superior customer experiences.”

Says Mike Greig, VP and GM of CORRIDOR: “ServiceEdge was designed as a critical Next Generation Service Center level capability. Forward looking MRO’s, service centers and GA/BA operators prioritize customer centricity and know their customer’s needs in great detail. ServiceEdge is a logical extension of those insights and will help differentiate those GA/BA aviation organizations seeking to accelerate their business and win the economic recovery.”