Clear and concise communication every step of the way is of crucial importance for every MRO business and its customers. And while some aspects of such communication are easier to handle, others pose more of a challenge even to the most experienced industry players. According to Romas Butkevicius, CEO at Sensus Aero, a new-gen software solution for the aviation industry, contracting can be one of the most challenging parts of business-customer communication.
Aviation is an extremely precise and safety-focused industry, and the MRO sector is just as, if not more, detail-oriented. “Contracts between MRO services providers and their customers have various conditions, exceptional rules, and specifical agreements. It can become truly difficult to apply all these rules and conditions in real life,” Romas explains. “When working on such billing contracts, the main issue is difficult to contract management tools and systems that lack flexibility, and customisation and are complicated to work with. That’s why we put a lot of effort into making sure that the Sensus MRO contract tool is easy to use and offers a lot of flexibility for MRO providers.”
According to Laimonas Antanaitis, Product Director at Sensus Aero, the tool allows clients to easily customise their contracts by applying rules for various aspects of MRO business. “Sensus MRO software’s billing rules module provides the flexibility to apply contract conditions to their customers. It allows organisations to bill labour per specific skill, work card, task, or routine; bill parts and materials for specific price lists or discounts, ability to apply landing costs and various types of MARKUPS or CAPs; bill work cards or tasks for fixed prices. The tool also allows to administer tasks or work cards to specific groups which could be managed by the different rules as well as to bill services and charges related with the maintenance costs that come from 3rd party providers.”
The tool allows not only customize billing rules and conditions but also to simplify invoice preparation. “All the information, gathered by the Sensus MRO software, can be prepared for invoices or intermediate invoices which can be sent directly to customers or specific accounting systems. It also allows users to get the latest billing information in seconds in a fast-changing maintenance environment,” Laimonas adds.
