Servy Expands Presence in Canada with Launch of YVR Order Now Digital Platform

Servy, the enterprise self-service platform for hospitality, has launched its second airport marketplace program in Canada at Vancouver International Airport (YVR) with the arrival of the Order Now service at this premier travel hub.

YVR Order Now allows passengers to order their meals with the convenience of their phones through yvr.ca/ordernow. This mobile ordering platform lets users skip the wait, notifying them when their meal is ready for pick up to simply be collected at the restaurant pick up counter.

YVR is on a journey to transform its food and beverage program to provide more fresh, local and authentic offerings reflective of the vibrant and diverse culinary choices in the Vancouver community. The introduction of YVR Order Now, powered by Servy’s Grab Airport Marketplace, provides another way for passengers and airport employees to easily access options available in the terminal – both pre and post security – all at the ease of their mobile phones.

The web-based program is currently available at over 20 participating restaurants on YVR Order Now including Canucks Bar & Grill, Joe & The Juice, Pacific Farms Market, Subway, Tim Hortons, Vino Volo and Wendy’s, with more options to be added later in the year. YVR Order Now is available in both English and French.

Jason Rickoff, SVP, business development at Servy, said, “In 2022, the average traveler wants and expects a digital experience at the airport. We are thrilled to be further expanding our presence in Canada and look forward to working with Vancouver International Airport to bring our hyper-convenient, self-service solutions to the airport’s travelers and staff. YVR Order Now exists to provide an efficient and simple solution for travelers to make quick purchases at the tap of a finger. We look forward to adding more restaurant and retail partners to the service throughout the year, further enhancing hospitality and the travelers’ experience when they visit YVR.

Robyn McVicker, VP, passenger journey at YVR, said, “The YVR Order Now program is another example of innovation and digital transformation helping make the travel journey through YVR an effortless and enjoyable one. As travellers look for a more personalized experience they will now have the opportunity to order from our fresh, local restaurant partners and enjoy delicious food either while waiting for their flight or onboard the aircraft.”