Mark Lobel Joins Jacobs as a Customer Experience Expert for Transit Architecture

Mark Lobel, IIDA, has joined Jacobs as a customer experience expert for transit architecture. Lobel is based in Dallas and will work with a global clientele. His initial focus will be on designing several concourse projects.

Over the last decade, Lobel has worked on high-profile projects at large airports, both in the United States and internationally, to help improve the travel experience for passengers through enhanced shopping, dining and entertainment design while seeking creative ways for airports to generate additional non-aviation revenues. In addition to airports, his work now extends into large scale transit related projects. “I’m excited to be joining the Jacobs team. Being a part of Jacobs, who I’ve collaborated with for many years, represents an opportunity to develop CX (customer experience) solutions in aviation, transit and retail sectors,” Lobel said.

 “Mark’s passion for improving service to the traveling public will serve our clients well,” said Lisa Chill, director for Jacobs Interior Solutions - South. “His thoughtful approach to design and how it helps transportation facilities maximize their resources helps solidify our position as a trusted advisor across all aspects of the transit industry.”

Prior to joining Jacobs, Lobel worked for Corgan, another global architecture and design firm.