Fiji Airways Invests in New AI Technology State-Of-The-Art System to Enhance Operational Efficiency

Fiji Airways, Fiji’s national airline, is taking steps to further optimize its operational performance and enhance a seamless travel experience for passengers.

It has partnered with aviation software company Assaia to acquire its TurnaroundControl solution to maximise on-time performance.

Powered by innovative computer vision event detection technology, this tool allows airlines and ground handlers to monitor, manage and optimize their turnaround operations efficiently.

Managing Director and Chief Executive Officer Andre Viljoen says the company embraces technological advancements that improve the business and customers’ journey.

"With the implementation of Assaia's TurnaroundControl, we aim to elevate our already impressive operational efficiency to new heights. Our operational team will be able to closely track and manage all turnarounds which we are responsible for. The interface provides live videos, facilitating real-time monitoring and decision-making," said Viljoen.

By engaging with leading airline specialists and benchmarking against other airlines, Fiji Airways constantly strives to enhance its business model and deliver the highest standards of service.

“Peak efficiency is one of the pillars of commercial aviation which requires investment in back-end operations and innovations that keep us efficient and at optimum performance, helping deliver the highest standards of service," Viljoen added.

"Assaia is thrilled to announce Fiji Airways as our first airline customer in the AsiaPac region," said Christiaan Hen, CEO at Assaia.

"This collaboration represents a significant milestone for us and demonstrates Fiji Airways' commitment to innovation and operational excellence. We are excited to work together to optimize Fiji Airways' on-time performance, safety, and sustainability metrics.” Christiaan continued, “We have noted growing interest in our turnaround optimization solution in the AsiaPac region as they plan for the expected growth in passengers and we will be well placed to assist airports and airlines to optimize their turnarounds."