It’s creating an experience that the passenger will remember that drives Jeremy Dalkoff.
“I love the art of working with partners to create a meaningful travel experience for customers around the country. In my job, I work with airports, airlines, concessionaires, ACDBE partners, chefs, coffee roasters, bakers and more to create a special environment for passengers. It’s rewarding to work on something tangible that you can touch and feel,” said Dalkoff.
Dalkoff, who has over a decade of experience in the airport industry, helped create the Centurion Lounge while working for American Express. As project lead, he led business development and had oversight on the day-to-day project management of the various site builds. He was responsible for signing and opening the first seven Centurion Lounges, from 2012-2017.
Dalkoff's expertise has provided new revenue opportunities to airports via improved parking technologies, Wi-Fi/sensing/connectivity solutions, wayfinding and lounge development.
Now the vice president – commercial, escape lounges at MAG USA, Dalkoff works with airports in North America to drive an enhanced passenger journey with a premium common use lounge experience, incorporating partners across the airport ecosystem. Prior to joining MAG, Dalkoff was a director of client strategy at Intersection, a technology and media company focused on using technology to drive enhanced user experiences.
“I love that in the industry I work in everybody knows and understands firsthand. Airports, travel and airplanes - everyone has an opinion on how it can be better and what you can do differently. I enjoy working to enhance the travel experience - making a difference to improve someone's day,” Dalkoff said.
Currently, Dalkoff maintains a close partnership with American Express, as MAG is a key member of the American Express Global Lounge Collection program.
Thomas Gannon, former colleague and global head of design and construction at American Express has nothing but praise for Dalkoff: “As a result of Jeremy’s leadership, unabating perseverance and strong business acumen this program that was launched as a single prototype in Las Vegas in 2012 has now grown to a Globally Recognized Brand and lounge of choice for savvy business travelers everywhere.”
Over his career, Dalkoff’s work has earned him the 2007 Georgetown Business Plan Competition Winner, 2012 American Express Chairman’s Award and the 2013 American Express President’s Achievement Award.
